Jubilee Pool Privacy Policy

WHO WE ARE

Our Name	Jubilee Pool Penzance Ltd
Our Registered Address	Jubilee Pool, Battery Road, Penzance, TR18 4FF
Our Registered Company Number	Registered in England RS007500
Our website address	jubileepool.co.uk

 

YOUR PERSONAL DATA

So we can deliver an effective service,
at times we need to collect and use your personal data. This notice
outlines the types of data we use, and how and why we will use it:

 

Purpose	What we need	Legal Basis for processing	Data will be stored	Data is kept for	Data Source
To communicate details of products/services to you	Email address Communication preferences	Your consent to do so	On our internal network;	For as long as you consent to us processing (1)	Directly from you

 

as per the Information Commissioner’s guidance, we will review your consent at least every two years

 

Automated Processing

We do not carry out any automated processing to drive automated decisions.

 

Cookies

You can read about how we use cookies on our cookies page.

 

Your rights

Whilst we are holding or processing your personal data, you have the following rights:

1. Right of access – you have the right to request a copy of the information that we hold about you.
2. Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
3. Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be deleted.
4. Right to restriction of processing –
   where certain conditions apply you have a right to restrict the
   processing of your personal data.
5. Right of portability – you have the right to have the data we hold about you transferred to another organisation.
6. Right to object – you have the right to object to certain types of processing such as direct marketing.
7. Right to object to automated
   processing, including profiling – you also have the right to be subject
   to the legal effects of automated processing or profiling.
8. Right to judicial review: in the event
   that we refuse your request under rights of access, we will provide you
   with a reason as to why. If you are not satisfied with this you have
   the right to complain to the relevant supervisory authority (see Complaints)
9. Where you have consented to processing of your personal data, you have the right to remove this consent at any time

You can exercise these rights at any time by contacting the appropriate individual under ‘Key Contacts’.

 

Disclosure

In most instances, we will not disclose
your personal data to third parties without your consent. However, we
have the following third party agreements in place:

• We use Digitickets to handle online bookings

Some of the organisations we share
information with are based in third countries (countries sitting outside
of the European Economic Area), and there are appropriate safeguards in
place to protect your personal data:

 

Organisation	Country	Safeguard in Place
Digital Ticketing systems LTD	uk	Data protection adequacy assessment for the European Commission (EU – US Privacy Shield)

 

Key Contacts

Our Data Protection Officer and our
Data Protection Representative are responsible for helping ensure we
treat your personal data appropriately.

 

Data Protection Representative      (for general enquiries)        

• Nicola Murdoch
• contact@jubileepool.co.uk

 

Complaints

If you feel you need to make a
complaint about how we are processing your personal data, you can
contact the Information Commissioner’s Office as the relevant
supervisory authority. You can do so through the following means:

• Website – https://ico.org.uk/concerns/handling/
• Helpline – 0303 123 1113
• Email – casework@ico.org.uk-
• Post – Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 

Website Links

Please note that clicking on to links on our website may result in you transferring to another website, where data privacy practices may be different to that of Jubilee Pool. Visitors should review the other websites’ privacy policies, as we have no control over what happens to information that is submitted to or collected by these third parties.

 

Website Disclaimer

Whilst Jubilee Pool use reasonable care in publishing the information found on this website, it is provided purely for information and you should not rely upon it without seeking further guidance and making independent enquiries.

Jubilee Pool give no warranty over the completeness, accuracy, currency, adequacy, suitability or functionality of this website, or of the information it contains nor makes any such warranty in respect of any information carried on any website operated by a third party which may be accessed from this website, nor that the information on this or any third party website has in any way been verified by Jubilee Pool.

Jubilee Pool give no guarantee of the continued existence or availability of any appointment advertised on this site. By using this website you assume the risk that the information on this website may be incomplete, inaccurate, out of date or may not meet your requirements.

This website was created in England.
Any interpretation of its content, claims or disputes (of whatever
nature and not limited to contractual issues) shall be subject to the
exclusive jurisdiction of the English Courts under English law.

 

Copyright Notice

All information incorporated within this website is © of Jubilee Pool Penzance Ltd 2024.

This website has been created for and on behalf of Jubilee Pool Penzance Ltd.

Unauthorised use of Jubilee Pool’s trademarks, trade names and logos is prohibited.

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Jubilee Pool. References to "our Website" or "the Website" are to jubileepool.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Jubilee Pool
Jubilee Pool, Battery Road. Penzance, Cornwall
TR18 4FF

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.