Privacy Policy

Jubilee Pool Privacy Policy

WHO WE ARE

Our Name	Jubilee Pool Penzance Ltd
Our Registered Address	Jubilee Pool, Battery Road, Penzance, TR18 4FF
Our Registered Company Number	Registered in England RS007500
Our website address	jubileepool.co.uk

YOUR PERSONAL DATA

So we can deliver an effective service,
at times we need to collect and use your personal data. This notice
outlines the types of data we use, and how and why we will use it:

Purpose	What we need	Legal Basis for processing	Data will be stored	Data is kept for	Data Source
To communicate details of products/services to you	Email address Communication preferences	Your consent to do so	On our internal network;	For as long as you consent to us processing (1)	Directly from you

as per the Information Commissioner’s guidance, we will review your consent at least every two years

Automated Processing

We do not carry out any automated processing to drive automated decisions.

Cookies

You can read about how we use cookies on our cookies page.

Your rights

Whilst we are holding or processing your personal data, you have the following rights:

Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be deleted.
Right to restriction of processing –
where certain conditions apply you have a right to restrict the
processing of your personal data.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated
processing, including profiling – you also have the right to be subject
to the legal effects of automated processing or profiling.
Right to judicial review: in the event
that we refuse your request under rights of access, we will provide you
with a reason as to why. If you are not satisfied with this you have
the right to complain to the relevant supervisory authority (see Complaints)
Where you have consented to processing of your personal data, you have the right to remove this consent at any time

You can exercise these rights at any time by contacting the appropriate individual under ‘Key Contacts’.

Disclosure

In most instances, we will not disclose
your personal data to third parties without your consent. However, we
have the following third party agreements in place:

We use Digitickets to handle online bookings

Some of the organisations we share
information with are based in third countries (countries sitting outside
of the European Economic Area), and there are appropriate safeguards in
place to protect your personal data:

Organisation	Country	Safeguard in Place
Digital Ticketing systems LTD	uk	Data protection adequacy assessment for the European Commission (EU – US Privacy Shield)

Key Contacts

Our Data Protection Officer and our
Data Protection Representative are responsible for helping ensure we
treat your personal data appropriately.

Data Protection Representative (for general enquiries)

Nicola Murdoch
contact@jubileepool.co.uk

Complaints

If you feel you need to make a
complaint about how we are processing your personal data, you can
contact the Information Commissioner’s Office as the relevant
supervisory authority. You can do so through the following means:

Website – https://ico.org.uk/concerns/handling/
Helpline – 0303 123 1113
Email – casework@ico.org.uk-
Post – Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Website Links

Please note that clicking on to links on our website may result in you transferring to another website, where data privacy practices may be different to that of Jubilee Pool. Visitors should review the other websites’ privacy policies, as we have no control over what happens to information that is submitted to or collected by these third parties.

Website Disclaimer

Whilst Jubilee Pool use reasonable care in publishing the information found on this website, it is provided purely for information and you should not rely upon it without seeking further guidance and making independent enquiries.

Jubilee Pool give no warranty over the completeness, accuracy, currency, adequacy, suitability or functionality of this website, or of the information it contains nor makes any such warranty in respect of any information carried on any website operated by a third party which may be accessed from this website, nor that the information on this or any third party website has in any way been verified by Jubilee Pool.

Jubilee Pool give no guarantee of the continued existence or availability of any appointment advertised on this site. By using this website you assume the risk that the information on this website may be incomplete, inaccurate, out of date or may not meet your requirements.

This website was created in England.
Any interpretation of its content, claims or disputes (of whatever
nature and not limited to contractual issues) shall be subject to the
exclusive jurisdiction of the English Courts under English law.

Copyright Notice

All information incorporated within this website is © of Jubilee Pool Penzance Ltd 2024.

This website has been created for and on behalf of Jubilee Pool Penzance Ltd.

Unauthorised use of Jubilee Pool’s trademarks, trade names and logos is prohibited.

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

Name
Postal address
Email address
Telephone number
Purchase and booking information
Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

IP address
Browser type and version
Device information
Screen resolution
Operating system
Referral source
Pages visited and actions taken on the Website
Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

To provide products and services you request
To process transactions and fulfil orders
To provide customer support and after-sales services
To manage bookings and accounts
To improve our Website, products, and services
To ensure Website security and prevent fraud
To comply with legal and regulatory obligations
To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Performance of a contract: to provide goods or services you have requested.
Legal obligation: where processing is necessary to comply with legal requirements.
Legitimate interests: to manage and improve our business, Website security, and customer experience.
Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

Payment processors
Hosting and IT service providers
Delivery and fulfilment partners
Marketing and communications providers
Analytics and Website performance providers
Professional advisers and auditors
Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

Transfers to countries deemed to provide an adequate level of protection; or
Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

Google Analytics

Examples include:

_ga
_ga<container-id>
_gid
_gat_<tracker-name>

Used to collect aggregated statistical information about Website usage.

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

_clck
_clsk
CLID
ANONCHK
MR
MUID
SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

Accept all cookies
Reject non-essential cookies
Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request portability of your data
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 5 August 2026